This dealership has done a great job on the customer service with my needs purchase and repairs/customer service.Thank you Mark Christopher Auto Center.
Julie Escobar is my hero! Her personality immediately eased my anxiety about having the dealership fix my AC. Julie's confidence in her service department made me realize that my car should only be worked on by Mark Christopher's trained mechanics.
Very friendly able to work fast getting me in and out in a reasonable time even though it was very busy appreciated all the effort
Had the oil change Ray always help me, been coming for my car service since I purchase my 2015 ChevyMalibu. Good service keep up the good work.
Friendly staff, quick service. R e c c o m m e n d e d d d d d d d d d d
The entire process of purchasing a car from Mark Christopher was very smooth. The salesman was extremely patient with me test driving multiple cars before making my decision. I ended up with the GMC Terrain and couldn’t be happier. Thank you Mark Christopher for a great experience.
I had a pretty good experience overall, the only think I took a star off for was a price discrepancy. When I called I was quoted $160 for the Android Auto update for my nav unit. What I paid was $240, but other than that everything happened as it should.
Mark Christopher group is amazing! I use the word “group” because they all work together I have referred all my friends and family for over two decades. Ron F.
I purchased a 2021 Silverado Crew RST 2WD Vin #1GCPWDED3MZ344441. When I test drove the vehicle I inquired on the Rubberized Vynil Floor Mats an was told the mold I purchased didn’t include the Rubberized Vynil Floor Mats but the sales agent was kind enough to get me the pricing should I desire to order the mats. The following day, I went over to Chevy in Chino and ordered the Rubberized Vynil Floor Mats. Today (7-27-21) I cited to review the user manual to better acquaint myself with my new vehicles and reviewed all the docs which I ...
Professional and courteous staff. Friendly sales representatives. Made a strong effort to make us feel like family. My daughter walked out very happy with her vehicle.
Excellent service along with the Alex Sarabia the salesmen that helped us we bought a Cadillac XT6 would refer to friends and family any time
Sales Rep angel was straightforward, pricing was discussed prior to arrival, there was some hic ups prior to signing there was a mix up with the vehicle I was shown compared to the pricing, basically I was shown a loaded vehicle that was more than I was told, at the end I got the price we discussed and Angel went beyond to make sure I was satisfied. 4 stars only because I was shown a vehicle with more options instead of the correct one. Very little haggle do I would definitely recommend this dealer.
Covid protocols had waiting areas closed and masks required, but all employees were friendly and helpful. I would bring my car here again for service.
Bought from Greg Hess 3 times already and will come back again for sure. Very patient, caring, professional and sensitive to my needs. We were assisted by Brian too.
Jason Ho was wonderful! This is the second vehicle we bought from him and couldn’t be happier. We would highly recommend and gladly return.
Respectful, diligent, well informed, worked hard to meet our needs, salesman Jett was well informed and able to answer questions. Will definitely be back to buy another
It’s really good and the employees are very friendly, they helped us a lot in many things at the time of the decision, good job
Edy Lopez was my salesman very professional and he did a great job at answering all my questions. I would recommend anyone I know looking for a new car to contact Edy. Dr Robin Welch
Jackie excellent customer service and always helping and what she can THANK YOU for great service I will go back again to get my service
Good size waiting room good quality coffee. Service department is big. SUV stayed at dealership for 2 days and didn’t got a car wash not good
Nobu is the best. He’s friendly, efficient and knowledgeable. I’ve been bringing my Buick to him for years now. I would recommend Mark Christopher service to anyone.
Love the service been to other Chevy dealer in Lake Elsinore and even though it it is closer to my home I rather drive the extra mile for better service. Thanks
The dealership is really friendly and welcomes you when you drive up getting service done.i will always come back to this service department and sales
Johnny, Larry and staff were super helpful and made this process easy and stress free! Best experience ever when purchasing a vehicle! Recommending to this dealership to our family and friends!
Gerald Waters went above and beyond to make sure this deal happened. And there were many obstacles. I would recommend him to anyone. Thank you again Gerald!
Great customer service. Explain everything in detail. Coffee machine. Nice waiting area. Restrooms nearby waiting room. All areas are clean. Service person very friendly. Positive attitude
Great customer service by Salesperson Dion ! Professionalism, and took time to explain different options , on different trucks, would definitely recommend the dealer, to family and friends ,Thank You
Nobu is such a great service writer! Very knowleadgeable and helpful! I will definitely keep servicing my vehicle at this dealership. Always very honest and friendly.
Nobu is awesome and man of his word. Ozzy is sales was very helpful. We will continue to be a customer. Thank you for everything.
Very friendly helpful personal. Something lacking in many service centers, dealers as well as regular shops. Although my problem could be fixed they honestly recommended not doing so as to repair costs would exceed the worth of the vehicle.
Service was pretty prompt even though I didn’t have an appointment. Jackie, in the service department, was especially helpful with my concern. This was a great experience compared to previous appointments.
Excellent service every help full! Emad was great , cesar was the best sells men out there ! Overall service was amazing car is beautiful &love it
Always professional, they get the job done. Car is running great and is up to date. Thank you Mark Christopher Auto Center Service department… with all the BS going on in the world, your no BS approach is appreciated.
Always a very professional encounter… excellent service. I do hope they bring back the car wash service. That was a nice touch. But very satisfied.
Although I was NOT happy about something being wrong with my less than 2 month old vehicle nor the response I initially received from service - it ended up working out and my vehicle was fixed and service made an extra effort to accommodate my needs.
Julie was very professional. I tried to have same job done at Rotolo Chevrolet prior and it was a nightmare! Thanks Mark Christopher! You recalled saved the day
Mark Christopher Chevrolet provided the best service I have ever received purchasing a vehicle. The Steel staff was right on top of it, financing and even the detail guy are top of the line! This is about the 15th vehicle I have purchased through this company and every time it gets better… A big shout out to the Mark Christopher team, I am very very very happy with my truck, thank you very much!
Thank you…2 hour wait…maybe take the shuttle service offer off the internet scheduling. Husband doesn’t read emails . Had to wait for car
Quick and painless..Juan came out to greet me once he was advised I was waiting. Was quick to attend to my issue and have the service completed
Excelente atención fue muy agradable nuestra atención por Bryan Morales se les recomenda sus servicios te ayuda en todo y te explica paso a paso.
I like to use your service dept. because I always get my vehicle back when promised, and it's always clean, your waiting room and coffee area is always very clean also, your service advisers very courteous and knowledgeable.
Mark Christopher Chevrolet is the only Chevy dealer I go to great customer service they are always there to help you with any questions you have before and after you purchase a vehicle from them highly recommend this dealership to anyone out there.
Was impressed by the way I was treated by everyone I came into contact with, even had an office worker help me in the waiting room
Great job and great communication.. Cadillac Escalade feels like new. Would highly recommend this service department to any Cadillac or Chevy owner. Dario was great
I like how they are always friendly and organized. Edy Lopez help make the car buying process easy. His great attitude helped take some of my stress off
Julie from the dealership rocks! She always takes care of me and is quick with the turn around. Always has my car done in a few days
My order was handled perfectly when resolving that current in stock inventory wouldn’t fit my truck, corrected with a specific order my truck bed
Erik was great. He was fast in getting back to us and even helped getting the approval from our warranty company. Strongly recommend your service department to others. Thanks.
Great service and friendly people in all departments prompt and knowledgeable in all aspects of service. Great with customers family friendly and would recommend this dealership to friends and family.
I brought my truck there for an engine problem and they were able to diagnose the concern and repaired it properly and they kept me informed of the progress and completed the repair properly. Service advisor Nobu was great to deal with and I would recommend them for your service needs.
My car is running great. All my concerns were addressed. I was over charged 600 dollars and awaiting my money to be refunded, and hopefully it is by Friday. Other than that I have no complaints about my car.
They met all of my needs and got me exactly what I wanted! They were very attentive and took care of me every step of the way.
All is well except for the phone system, needs improvement, hard to get through to a live person, Jackey in service was of great help
The great service and respect Mr Ray Peters shows to his customers is the #1 reason why I keep going back. Mr Peters is a great asset to the GM family and could teach others how to talk/relate to different walks of life with his great communication/patience skills. Please extend my gratitude to him for always giving outstanding service!
I am very pleased with mark christopher dealership they have gone far out of there way to insure my needs were meet and the buying process finalized thanks again for all your help.
The deal went very smooth, I asked questions and Nick provided solutions and I bought a vehicle Everything was as explained and actually a few bucks cheaper than original numbers so totally happy
Outstanding service and professionalism buy your stuff was very impressed with the accuracy and speed to which the work was done Dario our service guy was excellent I’ve dealt with him for many years always outstanding.
I was very satisfied with the service - fast and addressed the issues completely. Thank you Ray for your friendly expert service, it was a pleasure.
My service rep Eric was very helpful & courteous . Waited in line 30 minutes in my car even t hough I had appointment. No car wash!
Dario helped me with a fuel pressure issue on my 2015 2500hd diesel 4x4. Truck only has 75k miles and was having issues! Dario went the extra mile for me and I appreciate Mark Christopher Chevrolet stepping up and going to bat for me with GM on a know issue with the fuel pumps. I would also like to thank Jeff Rizzi for personally calling me and following up with me throughout the process!!! Top notch people!
Good attention, no pressure sales persons, considering covid staffing limitations u derstand the voids in the sales staff. Had to walk between internal dealers several times. However, Tony and Kyle have been great.
Right truck, right dealership, right salesman (Nick Polytarhos, great guy, we clicked right away), and right finance guy (Emet Nunez), plus someone else in the finance office whom I didn't meet. All in all, a great team that made the whole process a success! Thank you!
I have been coming here over many years to service my various cars. Although I now reside in Corona, I bring my 2017 Corvette Grand Sport here because I trust them to maintain and service my car. They are friendly and professional.
Normally all is great. This time 2 and a half hours for simple oil change. I was first in line. And I don't get why my car was taken to parking garage then brought back to me?
Muy ablame y te ayudan mucho y te dan muy buenos precios lo recomiendo al 100 me ayudaron acon seguir muy buenos pagos y muy buen interés gracias muy contentos
Great customer service was provided by sales representatives Joel Rodriguez made my family feel welcomed and made the deal happen in a timely manner. Thanks again
The dealership was very helpful getting the car that i wanted and would definitely be recommending people to purchase from Gilbert and the Chevy dealership.
Extremely pleasant, precise, and professional team. It was a very quick purchase with the knowledgeable team. I would recommend family and friends to purchase their cars here
Mario is an excellent advisor. He is not pushy one bit and listens well. He is very understanding of customer needs. He doesn't sugar coat.
Engine light came on, brought to service on a Friday, injector issue kept over the weekend, under warranty. Was told no rental cars available and if I was to get a rental I have to get a Chevy and that the dealership will only pay 40.00 per day.Two day rental 157.00 out of pocket.Went to pick up truck from service,drove 50 miles engine light came back on,Had to bring back to service again, this time a rental car was provided by dealership. Picked up Truck from dealership and was very happy with the performance. Dealership only refunded 88.00 on my ...
I like to thank Jonathan Click for helping me out on purchasing my vehicle and putting me on a 2021 GMC Canyon. Thank you Jonathan Click for making it happen. I’m so happy with my perches.
They did a great job with the service but their communication was not what I excepted, as to when the car would be done and I could pick it up.
Excellent service by Gerald! Had exactly the Tahoe I wanted. They were willing to work on the price, also had a Costco and first responder discount!
The experience we had was awesome it felt like talking to a friend no hassle just straight talk ask us on what was important to us
Ray was extremely helpful and a pleasure to work with. He keep me informed on the status of my vehicle and was able to complete the work same day. Great job Ray.
I waited for my car in the waiting room. All other agents looked for their customers but my replacement agent called me on the phone.
Excellent service 100% professional No harassing giving the opportunity to the customers to express his Necessity Great experience Definitely I do recommend them Well explained
I waited 3 hours for an oil change that I had an appointment for. I don't understand what took the technician so long to complete.
Everyone was very professional and answered all my concerns and made the Purchasing process enjoyable I will Definitely recommend Chevrolet to anyone that is interested in buying a new vehicle
Great service. Very accommodating. A a a a a a a a a a a a a a a a a a a a a.
Erik was great. He was friendly and very communicative and I received my vehicle in a timely manner. I've always had great experiences here and will continue to bring my vehicle to this location for service needs.
The service was very good. My car was finished within the quoted time. The employees were nice and professional. The waiting room was big, clean and comfortable.
My service advisor was good, very professional and patient and listened to all my concerns. Made my trip to the dealership easy and fast safe.
It was my first time there and the woman who registered me was super nice. Then I had to go to service and he was super nice as well.
Avo Injian is great. Very professional. He reviewed my service needs and provided input on the service that was required. He kept me updated through out the day.
The dealership was very friendly promise my time of my vehicle in a tiny matter. Service department was very helpful my service rep. Ray peters was very helpful I will be doing my business there for my oil changes thank you
I had very good service. The service was completed in a short time than was originally stated .I will be going back when I need more service.
We came from out of town and talked with Angel before we even made the trip to Ontario. He was very friendly and knowledgeable and was able to answer or get the answer to every question we had promptly. Larry was also knowledgeable in his work and made the financing part super easy.
Friendly staff. Took car in for recall . When I got home the dome light doesn’t work when you open the door. Please fix it
I’ve worked with Juan for several years on our Amrep fleet of parts trucks. He’s a great with communicating his updates and is very thorough. We own a Denali now and without hesitation Mark Christopher and Juan are the team we want securing the longevity of our pre-own vehicle. Thanks Juan!
Avo at service was great. Will definitely bring my vehicle back and recommend him to my friends and family. Dealership is always clean as well
Im pleased that my truck was fixed. Ill be back if it needs service again. There was a little confusion on my name but it was corrected. I understood though.
Really good service, Mario Sanchez took good care of us!! Highly recommend dealership if looking to buy GMC/Chevrolet vehicle. Definitely coming back in the future for any more purchases.
Julie my service advisor was excellent and informed me every day. She is an excellent supervisor the only reason I come back to Mark Christopher instead of going to MK Smith right around the corner
Luis Casquete was very friendly and answered all our questions. He explained everything very well. Overall experience from start to finish was great!! Definitely recommend.
I recommend this dealer , They so helpful , and friendly, and they give us the best deal we already bought five cars with them thank you so much,
positive sales person knowledgable, positive kind will go back.. location great ease of access. price taxes dealer prep well explaine4d.. i will re check lot one week new inventory..thanks for opportunity
Visiting service center was very satisfying. From the minute I drove up Nobuyoshi Domon was providing me with prompt, and professional service. The waiting and hospitality are was real pleasant. I will look forward to my net visit. Thank You Nobu!
I dealt with Jason and he was very forthright and polite. I didn't feel pressured and he kindly stepped aside when he sensed I wanted to discuss with my husband. I had been to four lots besides this one and this was the least pressuring one. Also when it was time to talk to the finance guy (Sam) and sign all the paperwork, he politely explained to me all the forms and politely waited for me to read them all. I also had a baby with me and I know they understood and sped up the process for me ...
I was very pleased with the service dept. From the service rider to the prompt service, I was very pleased.
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